Terms of service

1. Who these terms apply to

These terms govern all work carried out by Adam's Handyman ("we", "I") for customers ("you") in London, whether the work is residential or commercial. Booking a job means you accept these terms.

2. Quotes and estimates

Quotes are free and given in writing by WhatsApp. You can also call to discuss your job. A quote is valid for 30 days.

Quotes are based on the information and photos you provide. If the job on arrival is materially different — extra items, hidden damage, restricted access — a revised price will be agreed with you before any further work continues.

Hourly work is charged in 30-minute increments after the first hour.

3. Bookings and access

A booking is confirmed once a date and price are agreed. Please make sure someone aged 18 or over is present to provide access, and that the work area is reasonably clear.

If access cannot be given within 30 minutes of the agreed arrival time, a call-out charge of £45 may apply.

4. Materials and parts

Prices exclude materials, fixings and paint unless stated. Materials sourced on your behalf are charged at cost and receipts are provided on request.

Where you supply the furniture or parts, you are responsible for making sure they are complete and undamaged. Missing manufacturer components may require a return visit, charged at the hourly rate.

5. Payment

Payment is due on completion of the job by bank transfer or cash unless other terms are agreed in writing.

Commercial customers may be offered 14-day invoice terms. Late payment may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.

6. Cancellations and rescheduling

Cancel or reschedule free of charge with at least 24 hours' notice.

Cancellations with less than 24 hours' notice may be charged at 50% of the quoted price to cover the reserved slot.

7. Workmanship and guarantee

All labour is guaranteed for 12 months from completion against faults in workmanship. Contact us and any qualifying defect will be put right at no cost.

The guarantee does not cover normal wear and tear, misuse, third-party alterations, or faults in customer-supplied materials or manufacturer components.

8. Liability and insurance

We hold £2 million public liability insurance. Any accidental damage caused by us will be reported to you immediately and put right or claimed through insurance.

We are not liable for pre-existing defects, for damage arising from unsafe or unsuitable walls, fixings or structures, or for indirect or consequential loss.

Nothing in these terms limits liability for death or personal injury caused by negligence, or for anything else that cannot lawfully be excluded.

9. Health, safety and site conduct

We reserve the right to stop work and leave where a site is unsafe, where suspected asbestos or unsafe electrics are discovered, or where abusive behaviour occurs. Work completed to that point remains chargeable.

10. Your right to cancel (consumers)

Consumers have a 14-day right to cancel services agreed off-premises under the Consumer Contracts Regulations 2013. If you ask us to start within that period, you may be charged for work already carried out.

11. Complaints

Please raise any concern with us first — most issues are resolved the same day. Call 07888 060431 or message us on WhatsApp. We aim to respond within 3 working days.

12. Governing law

These terms are governed by the laws of England and Wales, subject to the exclusive jurisdiction of its courts.